Asta Wolf

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Welcome to Asta Wolf Support

We have got your back

Contact Details

Location

Tahachal, Kathmandu, Nepal

Zip: 44600

District: Kathmandu

Province: Bagmati

Contact Us

+977-01-5915189

+977 – 9761723399

Sun to Fri 10:00 AM – 6:00 PM

info@astawolf.com

Welcome to Asta Wolf Website. These Terms and Conditions govern your use of this Website and the purchase of electronic products offered on the Website.

1. Acceptance of Terms

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this Website.

2. Products and Descriptions

a. Asta Wolf offers a variety of electronic products including smartwatches, earbuds, earphones, speakers, neckbands, power banks, charging adaptors, and data cables. We strive to provide accurate descriptions and images of our Products.

b. The images and colors of the Products displayed on the Website may vary from the actual Products due to factors such as monitor settings and photography lighting.

3. Pricing and Payment

a. All prices for the Products are listed in Nepali Rupees and are inclusive of applicable taxes and shipping charges. The final price, including taxes and shipping charges, will be displayed at the checkout.

b. Payment for the Products must be made in full at the time of placing the order. We accept Cash on Delivery and eSewa Payment. 

4. Shipping and Delivery

a. We will make every effort to deliver the Products within the estimated timeframe. However, we are not responsible for any delays that may occur due to factors beyond our control, such as weather conditions, customs delays, or carrier-related issues.

b. Risk of loss and title for the Products pass to you upon delivery to the shipping address provided during the order process.

5. Returns and Refunds

a. We have a seven days return policy, which means you can return the Products within seven days of receiving them. To be eligible for a return, the Products must be unused, in their original packaging, and in the same condition as when you received them.

b. Refunds will be issued to the original payment method used for the purchase once we have received and inspected the returned Products.

6. Warranty

a. Our Products come with a limited months or year warranty from the date of purchase against defects in materials and workmanship. The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

b. To claim warranty service, please contact our Howlers support with proof of purchase and a detailed description of the issue.

7. Intellectual Property

a. All content on this Website, including but not limited to text, images, logos, and trademarks, is the property of Asta Wolf and is protected by copyright and other intellectual property laws.

b. You may not reproduce, distribute, modify, or otherwise use any content from this Website without our prior written consent.

8. Limitation of Liability

a. To the extent permitted by law, Asta Wolf shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use or inability to use the Products or this Website.

b. In no event shall our total liability for any claims related to the Products or this Website exceed the total amount paid by you for the Products.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Nepal. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Nepal.

10. Modifications to the Terms

Asta Wolf reserves the right to modify these Terms at any time without prior notice. Changes to the Terms will be effective immediately upon posting on this Website. It is your responsibility to review the Terms periodically for any updates.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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