Welcome to Asta Wolf Support

We have got your back.

Contact Us

Have a question about your Asta Wolf product or order? Our support team is here to help.

Visit Us

Mahabouddha, Kathmandu
Ward No. 27

Call Us

+977-01-5915189, +977 - 9761723399

Email Us

info@astawolf.com

Support Hours

Sun to Fri, 10:00 AM - 6:00 PM

Request Return

Have a request or need assistance? Fill out the form below and let us know how we can help.
Please provide accurate details so our team can review your request and get back to you as quickly as possible.

Return Form
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Refund Request

Need to request a refund? Fill out the form below and our team will review your request.
Please provide accurate details so we can assist you as quickly as possible.

Refund Form
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Career Application

Interested in joining the Asta Wolf team? Fill out the form below and tell us about yourself.
Please provide accurate details so our team can review your application and get in touch with you.

Career Form
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Terms and Conditions

Welcome to Asta Wolf. These Terms and Conditions govern your access to and use of the Asta Wolf website and your purchase of products through our website.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, please discontinue use of the website.

2. Products and Product Information

Asta Wolf offers a range of electronic and lifestyle products, including smartwatches, earbuds, earphones, speakers, neckbands, power banks, charging adapters, data cables, and other accessories.

We make reasonable efforts to ensure that product descriptions, specifications, prices, and images displayed on our website are accurate and up to date.

However, the actual color and appearance of a product may vary slightly from the images displayed on your device due to photography, lighting conditions, and screen settings.

3. Pricing and Payment

All product prices displayed on the website are listed in the applicable currency and may be changed without prior notice.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time, including after an order has been submitted.

Orders will only be processed after the required payment or payment confirmation has been received, where applicable.

4. Orders and Order Confirmation

Placing an order through our website does not automatically guarantee acceptance of the order.

Asta Wolf reserves the right to accept, reject, or cancel an order due to product availability, incorrect pricing, payment issues, suspected fraudulent activity, or other reasonable circumstances.

Customers are responsible for providing accurate contact, billing, and delivery information when placing an order.

5. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery period provided during checkout or communicated by our team.

Delivery times may vary depending on location, product availability, courier services, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Asta Wolf will not be responsible for delays caused by third-party delivery providers or circumstances outside our control.

6. Returns, Replacements and Warranty

Returns, replacements, and warranty claims are subject to the applicable Asta Wolf return, replacement, and warranty policies.

Customers may be required to provide proof of purchase, product images, videos, packaging, or other information necessary to verify a claim.

Products damaged due to misuse, unauthorized repair, physical damage, improper handling, or failure to follow product instructions may not be eligible for warranty coverage.

7. User Accounts

Certain features of the website may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

Please provide accurate and current information when creating or updating your account.

8. Intellectual Property

All website content, including logos, product images, graphics, text, design elements, trademarks, and other materials, is owned by or licensed to Asta Wolf unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without prior written permission.

9. Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious software, or use the website for unlawful or fraudulent purposes.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment processors, delivery providers, and social media platforms.

Asta Wolf is not responsible for the content, availability, privacy practices, or terms of third-party websites and services.

11. Limitation of Liability

To the extent permitted by applicable law, Asta Wolf will not be liable for indirect, incidental, or consequential losses resulting from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited under applicable law.

12. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection requirements.

13. Changes to These Terms

Asta Wolf may update or modify these Terms and Conditions from time to time.

Updated Terms will become effective when published on this website. We encourage users to review this page periodically for changes.

14. Governing Law

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which Asta Wolf operates.

15. Contact Us

If you have any questions regarding these Terms and Conditions, please contact Asta Wolf through the contact information provided on our website.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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