Return and Replacement Policy
At Asta Wolf, we strive to provide our valued customers with the best possible experience and utmost satisfaction with our tech accessories. If, for any reason, you are not completely satisfied with your purchase of neckbands, wireless earbuds, smartwatches, power banks, data cables, chargers, earphones, or speakers, we offer a hassle-free 7-day return policy.
Terms & Condition:
- Eligibility: The 7-day return policy is applicable only to purchases of Asta Wolf tech accessories listed above.
- Time Frame: You have 7 days from the date of product delivery to initiate a return After this period, the return request will not be accepted.
- Return Reason: To be eligible for a return, the product must be in its original condition and packaging. It should not have been used, damaged, or show signs of wear and tear beyond what is necessary to try the product. Please retain all original tags, labels, and protective
- Return Process: To initiate a return, please get in touch with our customer support team via email or phone. They will guide you through the return process and issue you a Return Authorization Number (RAN).
- Valid Reason to Return an Item:
- Defective or Malfunctioning Product: If the product is not working as intended or has manufacturing defects, customers are eligible for a return. This includes issues like non-functional buttons, faulty charging ports, or audio connectivity
- Wrong Item Received: If customers receive the wrong product or a different variant than what they ordered, they can request a return for the correct
- Damaged During Transit: If the product arrives with visible damage or has been mishandled during shipping, customers can request a return for a replacement or
- Unsatisfactory Performance: If the product does not meet the expected performance standards, customers may initiate a return.
6. Shipping Policy:
- For order values above 700, customers are entitled to free shipping for up to 2 returns.
- For order values below 700, customers are entitled to free shipping for 1 return.
7. Return Process: Delivery services will be responsible for receiving the returned product from the designated delivery address mentioned while placing the order.
8. Inspection and Refund: Once we receive the returned product, it will undergo a thorough inspection. If the product meets our return criteria, a replacement will be processed within 5-7 business days.
Or, to initiate a replacement request, customers should contact our customer support team through email or phone, providing the necessary details about the purchase and reason for the replacement.
9. Exclusions: The return policy does not cover returns due to customer mishandling, accidental damage, change in mind or product tampering. Additionally, software, licensed products, or products with personalized engravings cannot be returned unless they have manufacturing defects.
10. Defective Products: In case you receive a defective product, please contact our customer support immediately. We will arrange for a replacement based on your order.
11. Cancellations: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If the order has already been dispatched, the regular return policy will apply.
12. Customer Support: Our dedicated customer support team is available to assist you with any queries or concerns you may have about the return process on our products.
Please note that the return policy is subject to change without prior notice. We recommend reviewing the return policy on our website or contacting our customer support for the most up-to-date information.
At Asta Wolf, we value your trust and aim to provide you with an exceptional shopping experience. Thank you for choosing us as your tech accessory partner.
For any further assistance or inquiries regarding our return policy, please contact us at:
Email: service@astawolf .com, info@astawolf.com
Customer Care: +977-01-5915189, +977-9761723399
